Privacy Statement

Introduction

This privacy statement provides information on the processing of personal information by Solution Dynamics (referred to as 'we', 'our' or 'us').

'Personal information' means any information relating to an identified or identifiable individual.

At Solution Dynamics we take your privacy seriously. When you use our services or interact with us, you may share some personal information with us. The purpose of this privacy statement is to be up front about how we comply with the Privacy Act 2020 when dealing with the information we collect, how we use it, who we share it with and how you can exercise your privacy rights.

Please read this privacy statement carefully in conjunction with our website terms and conditions so that you have a full picture of how we treat your personal information when you choose to share it with us, when we create it about you, or when we receive it from a third party using our services.

What information do we collect?

We may collect the following types of information:

• Your name, address, email address, telephone number(s) and other contact details
• Information required to provide you with a service, and details of our services that you have used
• Your company's name, your position in the company, the company's address, email address and telephone number
• Information collected through using our websites, for example via cookies or similar technologies
• Details of any enquiry or complaint
• Information about communications sent to you by a third party via one of our services

How we collect information

We collect personal information in the following ways:

• Directly from you if you sign up to use our services, use the Contact Us function, or register on one of our websites
• From third parties who use our services — for example, information given to us to use in a communication sent to you

If you submit personal information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this privacy statement.

Collection of IP addresses

It is necessary for us to collect your IP address for your interaction with various parts of our website. Your IP address is the identifier for your computer when you are using the internet.

We collect and store a client's IP address when they log into the client portal, and use this information to detect and prevent fraudulent transactions. Your IP address will not be used by us or released to any third party except in cases involving security, inappropriate behaviour, or fraud — such as unauthorised access to computer systems.

How we use your personal information

We will process your personal information based on:

• Contract performance — to fulfil a contract you have with us, or to enter into a contract and act on your requests
• Legitimate business interests — for example fraud prevention, maintaining the security of our data and systems, marketing, and improving our services. We assess our business interests to make sure they do not override your rights
• Legal obligations — to comply with mandatory legal requirements, including accounting and tax obligations

Sharing your personal information

Customer information is shared with selected third parties for the following reasons:

• Where services are provided together with a business partner and disclosure is necessary to deliver those services
• For the prevention of fraud against us, third parties, and customers
• For the purposes of identity verification
• For debt recovery purposes
• To prevent money laundering
• To other third parties (including law enforcement, credit reference and fraud prevention agencies) to protect rights, property, or safety, or in connection with the prevention and detection of crime

Your privacy rights

Subject to applicable law, you have the following rights with respect to the personal information we hold about you:

• Request a copy of the personal information we hold about you
• Inform us of a correction to your personal information
• Restrict our use of your personal information
• Request erasure of your personal information
• Object to particular ways in which we are using your personal information

You can exercise any of the above rights by contacting our Privacy Team in writing — see the contact details below.

Changes to this statement

Your use of our website indicates your acceptance of our website terms and conditions and this privacy statement.

This is the current privacy statement and replaces any earlier version published on our website. We may vary this privacy statement at any time by publishing an updated version on our website. Continued use of the website following publication of any changes constitutes acceptance of those changes.

Contact us

If you have questions about how we process your personal information, or wish to request access to, deletion of, or correction of your information, please contact our Privacy Team: